Technical Writing

Technical writing & Documentation

Standard Operating Procedure (SOP)

User manuals

Brochures

Service/Maintenance Manual

Installation manuals

Online help systems

Software Writing

EPC (Electronic parts Catalogue)

IPC (Illustrated parts catalogue)

Our Services For Technical Writing

  • Standard Operating Procedure (SOP) 
  • User manuals
  • Brochures
  • Service/Maintenance Manual 
  • Installation manuals
  • Online help systems
  • Checklists (Equipment pre-start, Operation, Maintenance)
  • EPC (Electronic parts Catalogue)
  • IPC (Illustrated parts  catalogue)
Standard Operating Procedure (SOP) manuals

Standard Operating Procedures are used in different industries such as engineering, manufacturing, hospitality, construction and medical. We can either develop an SOP from the scratch or we can update the existing manual based on your requirements. We ensure to follow your organisation documentation guidelines while developing these manuals. 

We follow different approaches for different types of documents. The required skill sets are also quite different depending on the type of documentation. However, the process listed above to develop User Manuals is more or less similar to develop many of these documents.

A great product or software is only as effective as its ease of use. Clear and well-designed User Manuals ensure that your customers, employees, and partners can quickly understand, operate, and maintain your products with confidence.

We create professional, user-friendly manuals tailored to your industry, product, and audience whether digital or print.

Tech Coordination has developed many user manuals for various industries. User manuals are called in different titles depending on the audience using the manual. We have writers who are capable of producing high-quality user manuals for both technical and non-technical audience. We have a robust internal quality control system through which always very high-quality user manuals are produced and delivered. Our graphics team will ensure high-quality photos that are altered to suit the needs of the clients. 

Brochures are informative paper documents that are mostly used for advertising. We have creative graphic designers who can design and develop brochures of any type. We are knowledgeable about the traditional offset and modern digital printing, and hence we could tailor our developments accordingly. 

  • This is a very common document that is used in multiple manufacturing,
  • Maintenance and asset  management organisations. We possess adequate skills and
    experience to deliver quality service/maintenance manuals
  • Our engineers are
    capable of understanding the intricacies of any new machinery within a short time
    and able to list down all the necessary
  • Processes involved in the maintenance of any equipment/machinery. Similarly

This manual provides step-by-step instructions for the safe and correct installation of the product. Please read all instructions carefully before beginning. Improper installation may lead to product malfunction, personal injury, or damage to equipment.

This is our strongest area as most of the staff are qualified engineers. We can produce almost any type of  Installation manuals such as Engineering Process Specification, Functional Specification,  Instructions and many more.

We design and maintain online help centers and in-app documentation that allow users to easily search, navigate, and find solutions. This includes FAQs, troubleshooting guides, and interactive tutorials optimized for web and mobile.

Equipment Pre-Start Checklist

  • Verify the equipment is clean and free from obstructions.

  • Check that all safety guards and covers are in place.

  • Inspect electrical cables, plugs, and connectors for damage.

  • Confirm fuel, oil, or coolant levels are within operating range.

  • Check air filters and ventilation for blockages.

  • Ensure emergency stop switch is functional.

  • Verify calibration (if applicable).

  • Ensure operator PPE (helmet, gloves, shoes, safety glasses) is worn.

  • Record pre-start inspection in the logbook.

Operation Checklist

  • Start equipment following manufacturer’s recommended procedure.

  •  Monitor gauges, meters, and indicators for correct readings.

  •  Ensure noise and vibration levels are normal.

  •  Avoid overloading beyond rated capacity.

  •  Keep work area clear of unauthorized personnel.

  •  Verify safety interlocks are functioning.

  •  Follow standard operating procedures for the task.

  •  Report any unusual performance immediately.

  •  Stop equipment safely if unsafe conditions occur.

Our Electronic Parts Catalogue (EPC) solutions simplify the way businesses manage, distribute, and access spare parts information. We design and maintain digital catalogues that allow technicians, service teams, and customers to quickly identify, order, and track the right parts—reducing downtime and improving efficiency.

  • Digital Parts Database – Centralized storage of all part numbers, descriptions, and technical details.

  • Interactive Illustrations & Exploded Views – Visual navigation with diagrams for easy part identification.

  • Advanced Search & Filters – Find parts by model, serial number, category, or keyword.

  • Cross-Referencing – Display compatible/replacement parts to avoid errors.

  • Integration Support – Seamless connectivity with ERP, CRM, and inventory systems.

  • Multi-Platform Access – Available via web, desktop, or mobile applications.

Our Illustrated Parts Catalogue (IPC) solutions provide a visual, structured, and user-friendly way to manage spare parts and maintenance documentation. With detailed illustrations linked to part numbers, descriptions, and technical specifications, IPC helps operators, technicians, and customers quickly identify and order the correct parts, reducing errors and downtime.

  • Interactive Diagrams & Exploded Views – Easy-to-navigate visual layouts for accurate part identification.

  • Linked Data – Each illustration connects directly to part numbers, descriptions, and stock details.

  • Search & Navigation Tools – Find parts by keyword, model, assembly, or serial number.

  • Revision Control – Always access the latest catalogue version with automatic updates.

  • Digital & Print Formats – Available as web-based, mobile, and offline PDFs/manuals.

  • Multi-Language Support – Global accessibility with localized content.

Software is only as powerful as its usability. Clear, accurate, and well-structured documentation ensures that users, developers, and stakeholders can fully understand and operate software without confusion. Our software writing services bridge the gap between complex technical processes and user-friendly communication.

We specialize in creating comprehensive software documentation tailored to different audiences—end-users, administrators, and developers. From user guides, API references, and online help systems to installation manuals, release notes, and training material, our writing ensures clarity, consistency, and accessibility.

Our approach combines technical accuracy, visual aids (screenshots, flowcharts, code samples), and structured formatting to deliver documentation that not only explains but also enhances the user experience.

The 7 Key Stages of the Technical Writing Process

Audience & Purpose Analysis

Before starting, identify the goal of your technical writing and clearly define your target audience. Since users often vary, it’s useful to group them into broad categories—such as beginners learning your product or advanced users needing in-depth guidance. Documentation can serve many purposes: educating, assisting, promoting, or engaging users in different ways. Beyond just instructions, technical documentation plays a key role in marketing, product development, and customer support. As organizations grow, more departments are realizing the value and influence of well-crafted technical writing.

Research & Information Gathering

Don’t overlook the research phase when preparing documentation. Your organization may already have valuable resources that can be leveraged, saving time and effort. Gaining a thorough understanding of the product is critical to determining what documentation is truly needed. In many cases, existing materials may simply require updates or enhancements rather than starting from scratch.

Structuring & Outlining

Creating a skeleton or outline of your product documentation is a vital step in the technical writing process. Effective documentation is not about writing large volumes of text—it’s about organizing information logically so users can easily navigate and understand it. Just as an author wouldn’t begin a novel without an outline, documentation too requires careful planning before drafting begins. A well-defined structure not only guides what content goes where but also enables multiple technical writers to collaborate smoothly, ensuring consistency and efficiency across the project.

Drafting the Content

Now comes the most engaging stage—developing the documentation itself. The preparation done in earlier phases makes drafting far more efficient, as you already know what to write, who you’re writing for, and how each section fits into the overall framework. Skilled technical writers then transform this plan into clear, practical, and user-focused content. Their role is to deliver documentation that not only guides users through operating your product but also keeps them engaged and supported at every step of their journey.

Review & Revision

This step ensures accuracy, clarity, and alignment with the product itself. A fresh perspective—whether from peers or reviewers—helps catch errors and refine the content. Technical writers often collaborate closely with subject matter experts to translate complex knowledge into clear, usable guidance for customers. Ultimately, documentation is a collaborative effort, shaped by multiple contributors working together to produce a polished resource that represents both the product and the organization’s brand values.

Editing & Proofreading

In the editing and proofreading stage, the focus shifts to polishing the details. Editors carefully review the documentation to eliminate grammatical mistakes, typos, and inconsistencies that could affect its professionalism. Even well-written content must undergo this critical check, ensuring that every piece of documentation meets high standards of accuracy, clarity, and credibility.

Publishing & Maintenance

whether in a public or private knowledge base. Accessibility is key—users should be able to find and use the content as easily as browsing a website. Since documentation often evolves, the platform you choose should also make updates simple and efficient. Tools like Document360 allow you to host, manage, and revise your documentation seamlessly, ensuring it stays current and user-friendly over time.

Industries we serve

AUTOMOTIVE

AGRICULTURE

FOOD & BEVERAGE

IT Services

MANUFACTURING

SaaS

BFSI

EDUCATION

HEALTHCARE

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